Effective September 2026

Refund, Cancellation & Makeup Policy

ALTIVUS Soccer Academy is committed to providing high-quality training, programs, camps, events, and experiences for our players and families. Because enrollment and reservations require ALTIVUS to reserve field space, coaching time, equipment, roster positions, and other resources, the following policies apply.

Academy Memberships

Monthly academy membership payments are non-refundable once training for that billing period has begun. To prevent the next recurring membership charge, cancellation must be submitted at least 7 days before the next scheduled billing date. Cancellation stops future billing but does not provide a refund for training or services already provided or available during the current billing period.

Registration & Enrollment Fees

Registration, enrollment, and administrative fees are non-refundable once paid. These fees may cover roster placement, registration processing, administrative expenses, and other costs associated with enrolling a player.

Private & Small-Group Training

Sessions may be canceled or rescheduled without penalty when ALTIVUS receives at least 24 hours’ notice. Cancellations made less than 24 hours before the session and no-shows result in the session being forfeited and are not eligible for a refund. If ALTIVUS or the assigned trainer cancels, the session will be rescheduled or an appropriate credit provided.

Camps & Clinics

• 14 or more days before the start date: refund available.
• 7–13 days before: ALTIVUS account credit.
• Less than 7 days before: non-refundable.

Registration may be transferred to another eligible participant with prior ALTIVUS approval.

Events & Friday Night Field Nights

Admission, player registrations, roster reservations, and event tickets are generally non-refundable. ALTIVUS may permit transfer to another eligible participant before the event. If ALTIVUS cancels without a replacement or rescheduled event, participants will receive an appropriate credit or refund.

Field & Team Rentals

• 72+ hours before: refund or ALTIVUS credit.
• 24–72 hours before: ALTIVUS credit.
• Less than 24 hours before: non-refundable.

No-shows are non-refundable.

Weather & Field Conditions

Schedules may be affected by rain, lightning, extreme temperatures, unsafe field conditions, or other circumstances outside ALTIVUS’s reasonable control. ALTIVUS may reschedule, provide a makeup, relocate or modify an activity, or issue credit. A weather cancellation does not automatically qualify for cash refund when a reasonable makeup, reschedule, or credit is provided. Player safety takes priority.

Uniforms, Kits & Custom Items

Player kits, uniforms, personalized apparel, and customized items are final sale once ordered or customized. ALTIVUS will work to correct defective or incorrectly supplied items. Families are responsible for confirming sizes and personalization before ordering.

General Merchandise

Unused and unworn non-customized merchandise may be returned or exchanged within 14 days in original condition. Customized merchandise is final sale unless defective or incorrect due to an ALTIVUS error.

Injury or Medical Circumstances

For a documented extended injury or medical circumstance, ALTIVUS may at its discretion provide a membership freeze, program credit, transfer, or other reasonable accommodation. This does not automatically create a right to a cash refund.

Player or Parent Conduct

ALTIVUS may suspend or remove a player or family for serious or repeated violations of rules, safety requirements, or codes of conduct. Fees already paid may be non-refundable when participation is terminated for such violations.

ALTIVUS Cancellations

If ALTIVUS cancels a paid service and cannot provide a reasonable replacement, makeup, rescheduled date, or comparable service, ALTIVUS will provide an appropriate account credit or refund.

Account Credits

Unless otherwise stated, ALTIVUS credits are valid for 12 months, may be applied toward eligible ALTIVUS offerings, have no cash value, and cannot be redeemed for cash.

Refund Requests

Submit all cancellation and refund requests in writing to info@altivussoccer.com. Submitting a request does not guarantee a refund; eligibility is determined under the policy applicable to the purchase.

Registration Acknowledgment

By registering, enrolling, purchasing a membership, reserving a service, or completing payment, the purchaser acknowledges reviewing and agreeing to this policy.